Delivery & Returns
All orders over £60 will get free delivery using Royal Mail Tracked 48 service, upgrades to other services can be made at additional costs.
Any orders under £60 can be delivered using the options below.
Orders will be dispatched on weekdays only.
Any orders placed after 12pm will be processed on the next working day.
1. Royal Mail Tracked Services
Keep tabs on your deliveries with Royalmail Tracked services. Choose your delivery speed of 24 or 48* hours fully tracked.
- You will get SMS or email notifications
- Royal Mail Tracked 24 aim to deliver the next working day and Royal Mail Tracked 48 within two to three working days. Some exceptions apply for outlying areas.
- Free redeliveries if you aren’t home
- Safeplace™ a free service which allows customers to nominate a safe place where parcels are left if no one is home to accept delivery.
2. Royal Mail Special Delivery
Follow your parcels from the moment it leaves us to the second it arrives to you with Royalmail Track & Trace.
- Have your item delivered by 1pm
- Your item won’t be delivered without a signature, which can be viewed online 10 minutes after delivery
- Guaranteed Saturday delivery (additional costs will apply)
|Countries||Name||Weight Range||Price||Free Over|
|Name24 Hours - Special Delivery||Weight Range0.01kg +||Price£8.50||Free Over|
|Name24 Hours - Special Delivery Saturday Guaranteed||Weight Range0.01kg +||Price£11.50||Free Over|
|NameEU delivery||Weight Range0.01kg +||Price£15.00||Free Over£120.00|
Isle of Man
|NameTracked 24 Hours - Signed For||Weight Range0.01kg +||Price£5.60||Free Over|
Isle of Man
|NameTracked 48 Hours - Signed For||Weight Range0.01kg +||Price£3.70||Free Over£60.00|
We will not accept any responsibility for any parcels that have not been received but show that they have been signed for. (for example, room-mate or reception signing on your behalf) It will be the responsibility of the customer to locate the parcel after it has been signed for.
Returns, Refunds and Cancellations
You are entitled to cancel your order if you notify us in writing within 7 days of placing the order. We will refund the cost of the order without the original delivery charge. If the goods have already been dispatched, you must return them to us at your own cost.
Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. IJapan reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached.
Please contact our Customer Care team or send us an email at to state the reason why you want to return your product. We may ask you addition questions to validate the return.
Your refund will be processed within 5-7 days from the date the goods are received into our warehouse.
The parcel and its contents are your responsibility until they are received at our warehouse - therefore we recommend you use a registered postal service and retain proof of postage. IJapan is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in good enough quality transport packaging to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resalable condition.
Due to health protection and hygiene reasons, we cannot accept the return of food unless:
- Goods are Faulty
- Goods received is not what was ordered
- Goods are past their ‘best before date’
In any of the above circumstances please contact customer services within 24 hours of receiving the goods.
Refunds cannot be made in relation to certain circumstance such as:
- the goods are not resalable
- we do not receive the goods you want to exchange
- you do not like the goods
- you do not receive our parcel due to your personal reason but the tracking showed the parcel is delivered (e.g. the parcel left in neighbour/reception but you do not go to collect on the same day), which make the goods past their ‘best before’ date.
- you do not receive our parcel on first time delivery (e.g. miss delivery), which make the goods past their ‘best before’ date.
All 'Special Request' or 'Pre-order’ products cannot be cancelled or edited and the payment will not be refunded.
Any refunds will be made against the original form of tender you used to pay for the goods.
What is the minimum age to purchase a product on IJapan?
Our users must be over 18 years old to be able to purchase from IJapan.
I have received a faulty or damaged item, What do I do?
We want all our members to receive goods of the highest quality so if your product is faulty or damaged on arrival, please contact our Customer Care team or send us an email at with details of the issue within 48 hours of receipt. Please send us back the faulty or damaged item and we will refund the cost of sending us back the product.
I have received an incorrect item, What do I do?
Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have received an incorrect item in your order, please contact our Customer Care team or send us an email at . Wherever possible, we will endeavour to organise a replacement item for you, however this cannot be guaranteed since we do not hold stock ourselves.
Can I return an item for a replacement?
If you return a faulty item, we will do our best to contact the supplier and order you a replacement, replacement items will be provided subject to availability.
If you received an incorrect item, we will endeavour to send you a replacement (subject to availability). If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card.
We are able to offer our members such exclusive prices because we order stock from our brand partners after each promotion has closed, rather than holding stock ourselves. This can make it difficult for us to order further stock at a later date, and generally means that where a replacement is available there is an unfortunate delay in getting the product to you.
Occasionally we may have spare stock in the warehouse, or another customer may return an item that you would like to exchange for - in such cases, we will be able to supply a replacement. These coincidences cannot be relied upon, however, and we are therefore not able to guarantee an exchange. The nature of IJapan does mean that we are likely to get popular items back in stock in future sales, so we recommend you keep checking your email newsletters and visit our promotions regularly in case the item you like is featured again.
Cosmetics/fragrance/skincare once the original packaging has been opened.
What is the IJapan return address?
The address for returns is: IJapan Ltd
Unit 14, North Nottinghamshire Business Centre, 32-34 Rosemary Street, Mansfield, NG18 1QL
What is your estimated delivery time?
On the page of the product you are interested in, and again in your Order Confirmation email, we will state an estimated date of delivery. We aim to deliver most items within 2-3 working days from the close of the promotion. Public holidays may mean this time is increased slightly. We are able to offer such great prices because we work hand-in-hand with the brands. Delivery will take place Monday to Friday. Any orders placed after 12pm will be processed on the next working day.
If you have not received your item or any communication from us within 15 days of the estimated delivery date please contact IJapan Customer Care.
Where do you deliver to?
Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.